Conflict between staff is all too common in salons. Personality clashes, competition, and the stress of a busy schedule can lead to drama. Disagreements are bound to happen, but unresolved conflicts can harm your salon’s atmosphere and operations. To succeed as the owner or manager of a salon or spa, it’s essential that you develop the ability to properly manage staff conflicts. Here are some professional tips from Health and Style Institute.

Acknowledge the Conflict

Always acknowledge the conflict instead of letting it fester. Ignoring it and hoping it will resolve itself on its own runs the risk of minor issues escalating into major problems. Use your leadership skills to address the issue directly.

Practice Effective Mediation Techniques

One good way to handle conflict is through mediation. Let each staff member share their concerns in a calm setting. Keep these talks orderly — no shouting, swearing or disrespect. Encourage staff to express their feelings using “I” feel statements rather than accusatory language. For example, “I feel upset when my ideas aren’t considered” is more constructive than “You never listen to me!”

Establish Core Values

Creating a set of core values for your salon can also help manage and prevent conflicts. These values can act as a guide and encourage better interactions among staff. Try the P.R.I.D.E. system by Salon Resource Group in Canada to guide the staff. P.R.I.D.E. stands for Passion, Respect, Integrity, Dedication and Enthusiasm. When practiced in your salon these values can set a behavioral standard and improve work relations.

Implement Workplace Behavior Policy

Consider establishing a clear workplace behavior policy. This policy should state your expectations and what happens if they aren’t met. A written policy removes any confusion and gives a clear way to handle problems.

Try Team-Building Activities

Regular team-building activities help maintain a happy workplace by giving your staff a chance to get to know each other better and work toward a common goal without the stress of the workplace. They strengthen relationships, improve communication and help reduce work conflicts.

Encourage Effective Communication

Good communication prevents misunderstandings that can lead to conflict. Hold regular staff meetings where everyone can speak. Listen to your team’s concerns and suggestions and be transparent about decisions.

Lead by Example

As a salon or spa manager or owner, your behavior sets the tone for the workplace.  Model the values and conduct you expect from your team. Show respect, communicate clearly, and handle conflicts gracefully and professionally.

Preparing to Lead at Health and Style Institute

Managing conflict in the salon requires proactive measures and strong leadership. Address issues directly, foster a positive work environment, and set clear expectations to reduce drama and ensure smooth operations. A harmonious workplace benefits staff, clients and the business.

Nobody is born with all of these leadership skills. Developing them takes practice and determination, and formal instruction can help a lot. The Salon and Spa Leadership program at the Health and Style Institute is a great way to learn about the people skills and leadership qualities you need for success. Contact us today for more information.